To reset a trainees user's password they'll need to be within your scope in the Company.
From the trainees USER DASHBOARD click the 'EDIT USER' button
Once you're on the ‘Edit user’ page you have two options.
1. Setting the password yourself
To set a user's password yourself, type a strong password into the password box, repeat the same password in the box labelled retype the password.
Note: The password will need to contain at least 1 UPPERCASE letter, 1 lowercase letter and a number from 0-9.
The password will need to contain at least 1 UPPERCASE letter, 1 lowercase letter and a number from 0-9.
Click the ‘Save Changes’ button to update the user's password. If the user has an email address RedSeed will email the username and the new password to the user.
2. Generating a random password
If the user has an email address assigned to their account then you can get RedSeed to generate a new random password and email it directly to the user by ticking the box labelled 'Generate random password and email to (email address)' and clicking the 'Save Changes' button.
You can track the password reset email to see if it's been delivered from within the Emails tab of the User Log Panel from the User Dashboard. You can also access this detail from REPORTS > ADMIN > EMAIL and see if it has been delivered, opened or clicked on by the user.