Resetting a trainee’s password

To reset a trainees password they'll need to be within your scope in the Company. Essentially this means they're within a store, region or department that you can view within your RedSeed dashboard.

Do a quick search for the user, or click on their name, to display their USER DASHBOARD. Then click the 'EDIT USER' button.

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Once you're on the EDIT USER page you have two options:

Option 1. Setting the password yourself

To set a user's password yourself, type a strong password into the password box, repeat the same password in the box labelled retype the password.

NOTE: The password will need to contain at least 1 UPPERCASE letter, 1 lowercase letter and a number from 0-9.

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Click the ‘SAVE CHANGES’ button to update the user's password. If the user has a valid email address RedSeed will email the username and the new password to the user.

Option 2. Generating a random password

If the user has an email address assigned to their account then you can get RedSeed to generate a new random password and email it directly to the user by ticking the box labelled 'Generate random password and email to (email address)' and clicking the 'SAVE CHANGES' button.

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You can track the password reset email to see if it's been delivered from within the Emails tab of the User Log Panel from the USER DASHBOARD.

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