How do I reset a users password?

As a coach or administrator, you can reset a trainees password. To do this the trainee will need to be within your location scope within the Company. Essentially this means they're within a region, store, or department that you can view within your RedSeed dashboard. 

Firstly, you need to get the users EDIT USER screen — you can either do a quick search for the user or click on their name on the dashboard, to display their USER DASHBOARD. 

Then click the EDIT USER button.

There are two options for resetting a users password: 

  1. Let the RedSeed LMS generate a random password.
  2. Setting, or defining, the password yourself.

OPTION1. GENERATING A RANDOM PASSWORD.


OPTION 2. SETTING THE PASSWORD YOURSELF.

1
Type a strong password into the password box.

 
2
Repeat the same password in the box labelled retype the password.

NOTE: The password will need to contain at least 1 UPPERCASE letter, 1 lowercase letter and a number from 0-9.

3
Click the SAVE CHANGES button.
4
If the user has a valid email address we'll email them their new password.
1
Click the button labelled RESEND login details.

 
2
You will then need to CONFIRM the request.

 
3
The RedSeed system will email them their new password with their login details.

QUICK TIP: You can track the password reset email to see if it's been delivered from within the EMAIL tab of the USER LOG panel on the USER DASHBOARD.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us